Cancellation policy

Purchase Options Cancellation Policy

Over Drive Kart Shop
Last updated: 6 October 2026

This policy explains how to cancel, pause or change any subscription, recurring order, pre-order or other purchase option you have with Over Drive Kart Shop ("we", "us", "our").

1. Subscriptions and recurring orders

Cancelling at any time
You can cancel, pause, skip or change your subscription at any time. There are no cancellation fees.

How to cancel

Notice period
To avoid being charged for your next order, please cancel or make changes at least [48 hours] before your next scheduled billing or shipping date. If your order has already been processed or dispatched, it will be fulfilled as normal, and your cancellation will apply from the following cycle.

After cancellation
You will not be charged again once your cancellation is confirmed. You will receive a confirmation email. If you don't receive one, please contact us.

2. Pre-orders

You may cancel a pre-order at any time before it is dispatched. Where we have not yet shipped your item, we will issue a full refund to your original payment method within 10 days of your cancellation request.

If your pre-order has been dispatched, our standard returns process applies (see section 4).

3. Your right to cancel (UK Consumer Contracts Regulations 2013)

If you are a consumer in the UK, you have the right to cancel your order within 30 days of receiving your goods, without giving a reason.

For subscriptions or recurring deliveries, the 14-day period starts from the day you receive the first delivery. Each subsequent delivery can also be returned within 14 days of receipt.
To cancel, tell us clearly by email or phone using the details below. You may also use the model cancellation form, available on request.
You must return the goods to us within 30 days of telling us you wish to cancel.
We will refund the price paid, including standard delivery costs, within 30 days of receiving the goods back or of receiving proof that you have sent them back, whichever is earlier.

4. Returns and condition of goods

Items must be returned unused, in their original packaging and in resaleable condition. You are responsible for the cost of returning goods unless they are faulty or we sent the wrong item. We may reduce your refund if the goods have been used or handled beyond what is needed to inspect them, resulting in a loss in value.

Exceptions: The right to cancel does not apply to goods made to your specification or clearly personalised, or to goods that cannot be returned for health or safety reasons once opened or fitted.

5. Faulty or incorrect items

If an item arrives faulty, damaged or not as described, please contact us as soon as possible with your order number and photos. You are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

6. Refunds

Refunds are issued to the original payment method. Please allow 10 working days after we process the refund for it to appear in your account, depending on your bank or card provider.

7. Changes by us

We may cancel or amend a subscription or pre-order if a product becomes unavailable, is discontinued, or if there is a pricing or stock error. If we do, we will notify you by email and refund any amount paid for undelivered items.